Frequently Asked Questions (FAQs)
Cyber security is complex, and every business faces different risks. Below are detailed answers to the most common questions we receive from business owners, technical teams, and decision-makers considering cyber security services with CyberXperts.ai.
“The right security questions are often more important than the answers.”
CyberXperts.ai Client Advisory Principle
1. What does CyberXperts.ai actually do?
CyberXperts.ai provides professional cyber security services focused on protecting businesses from real-world cyber threats. Our work includes cybersecurity consulting, vulnerability assessments, threat detection and response, incident response and recovery, and security awareness training.
We do not sell generic software or one-size-fits-all solutions. Instead, we analyse how attackers are most likely to target your business, identify weak points in your systems and processes, and help you reduce risk in a practical and sustainable way.
2. Do you work with small businesses or only large enterprises?
We work with small, medium, and growing businesses as well as more established organisations. In fact, small and medium-sized businesses are often at higher risk because attackers assume they lack dedicated security teams or mature controls.
Our approach is scalable. We design security strategies that match the size, complexity, and budget of your business — without unnecessary complexity.
3. If my business is small, why would hackers target me?
Attackers rarely target businesses based on size. They target vulnerabilities. Automated scanning tools continuously search the internet for exposed systems, weak passwords, outdated software, and misconfigurations.
Many attacks are opportunistic. If your website, email system, or cloud environment is easier to exploit than others, attackers will take advantage — regardless of your company size.
4. Can you guarantee that my business will never be hacked?
No reputable cyber security company can honestly guarantee that a business will never be attacked or breached. Cyber security is about reducing risk, not eliminating it entirely.
What we do guarantee is a professional, risk-driven approach that significantly reduces exposure, improves detection capabilities, and ensures your business is better prepared to respond if an incident occurs.
5. What industries do you specialise in?
We work with a wide range of online and digitally-dependent industries, including ecommerce, SaaS, professional services, finance-related businesses, healthcare platforms, startups, and SMEs.
While every industry has unique risks, many attack techniques are shared — such as phishing, credential theft, ransomware, and web application exploitation. Our experience across industries allows us to identify patterns attackers rely on.
6. What is a vulnerability assessment, and why is it important?
A vulnerability assessment identifies weaknesses in your systems that attackers could exploit. This includes outdated software, insecure configurations, exposed services, and poor access controls.
Without visibility into vulnerabilities, businesses often operate under a false sense of security. A proper assessment helps prioritise fixes based on real risk rather than guesswork.
7. How is threat detection different from a vulnerability assessment?
A vulnerability assessment focuses on weaknesses that could be exploited. Threat detection focuses on identifying active or ongoing malicious behaviour.
Threat detection involves monitoring systems, logs, and activity patterns to detect suspicious behaviour such as brute-force attacks, unauthorised access attempts, or abnormal data access.
8. What happens if my business is already under attack?
If your business is experiencing an active security incident, our incident response services focus on containment, investigation, and recovery.
This includes identifying how the attacker gained access, limiting further damage, securing affected systems, and helping restore operations. The goal is to regain control quickly and prevent recurrence.
9. Do you provide ransomware recovery?
We assist with ransomware incidents by helping contain the attack, assess impact, and guide recovery efforts. We do not encourage ransom payments and do not negotiate with attackers.
Recovery depends heavily on existing backups, system architecture, and the nature of the attack. Outcomes vary, and full recovery cannot always be guaranteed.
10. Will you access my sensitive data?
We follow strict access controls and only request access necessary to perform agreed services. Access is limited, logged, and handled confidentially.
Clients remain in control of their data at all times. We do not access or retain data beyond what is required for service delivery.
11. How do you handle confidentiality?
Confidentiality is central to our work. Information shared during engagements is treated as confidential and protected by contractual and operational safeguards.
We do not disclose client details, findings, or incidents without consent unless required by law.
12. Do you comply with GDPR and UK data protection laws?
We align our practices with applicable UK and EU data protection principles, including data minimisation, lawful processing, and security safeguards.
However, compliance responsibility ultimately remains with the client. We provide guidance and support, not legal certification.
13. How long does a typical engagement take?
Engagement length depends on scope and complexity. Some assessments may take days, while ongoing monitoring or advisory services may span months.
Timelines are discussed and agreed before work begins.
14. Do you provide ongoing security monitoring?
Yes, where agreed. Ongoing monitoring helps detect threats early and reduces dwell time for attackers.
Monitoring solutions are tailored to the client environment and risk profile.
15. What makes CyberXperts.ai different from other cyber security providers?
We focus on attacker behaviour, real-world risk, and practical outcomes — not checkbox compliance or fear-based selling.
Our goal is to help businesses understand their exposure, make informed decisions, and operate securely with confidence.
16. How do we get started?
The first step is a conversation. Contact us through our website, and we will discuss your business, concerns, and goals before recommending any services.