Website hacked
Your website is defaced, redirecting to another site, offline or behaving unexpectedly.
EMERGENCY CYBER INCIDENT SUPPORT
Calm, clear next steps when something goes wrong.
If your website, system or business has been hacked, compromised, locked by ransomware, or is behaving suspiciously, get in touch now. We'll help you understand what's happening and agree the right next steps.
What are you experiencing?
Select the situation that best describes what's happening. If you're unsure, get in touch and we'll help.
Suspicious email access
You've noticed unusual logins, password changes or emails being sent without your knowledge.
Ransomware warning
You've received a ransom message or your files and systems are locked or inaccessible.
Possible data exposure
You suspect customer, staff or business data may have been accessed or stolen.
Before you contact us
Take a few important steps to help us understand the situation and preserve key information.
Record symptoms and times
Make a note of what you've seen, when it started and any recent changes.
Explore servicePreserve available evidence
Keep screenshots, error messages, emails and logs if available.
Explore serviceAvoid sharing sensitive information
Do not share passwords or sensitive files over email, chat or other channels.
Explore serviceInvolve your IT contact
If you have an internal IT team or provider, let them know and work with them where possible.
Explore service
How we can help
We follow a clear, structured process to help you regain control and reduce the impact.
Assess
Understand what has happened, what is affected and whether the incident is ongoing.
Contain
Agree and implement a plan to stop further damage while preserving evidence.
Investigate
Identify how the incident occurred and what has been accessed or affected.
Recover
Support safe restoration of systems and data, and agree next steps to reduce the risk of recurrence.
Incident enquiry
Frequently asked questions
What information should I provide in my initial enquiry?
Please include a brief description of what happened, when it started, systems affected and any relevant error messages or screenshots.
Is this only for active cyber incidents?
This page is for businesses currently experiencing a cyber incident. If you're looking for general advice or a proactive security review, please use our main contact form.
How do we communicate securely?
We'll advise on the most appropriate and secure way to share information once we've reviewed your initial enquiry.